Customer Care & Support Policy
At Organic Farming, we believe that excellent customer support is just as important as delivering premium-quality fish seeds.
We are committed to assisting you at every step — from order placement to successful stocking.
Customer Support
Our support team is available to help you with order queries, payment assistance, delivery tracking, and general farming guidance.
You can reach us via:
Phone: +91 9007920096
Email: organicfarmingwb@gmail.com
WhatsApp Support: +91 9007920096
We aim to respond to all queries within 24 hours on working days.
After-Sales Support
- We provide basic guidance on stocking, acclimatization, and pond management after you receive your fish seeds.
- We also share best practices to maximize survival and growth rates.
- Please follow our recommended care guidelines immediately after delivery for best results.
Important Points to Note
- Live Stock Responsibility: Once fish seeds are delivered and received in good condition, the responsibility for handling and farming shifts to the customer.
- No Guarantee Post-Delivery: Due to environmental factors beyond our control (water quality, handling, pond conditions, etc.), we cannot offer survival or growth guarantees after the point of delivery.
- Transit Damage: In the rare event of any issues during transit, customers must notify us immediately upon receipt with photos/videos for review.
Grievance Redressal
At Organic Farming, customer satisfaction is our priority.
- If you face any issues or have concerns regarding our products or services, please escalate them by:
- Sending a detailed email with your order ID and issue description to [Your Email Address].
- Calling our support line for immediate assistance.
Our team will investigate and get back to you with a resolution within 3–5 working days.
We value your trust. Together, let’s grow healthy, sustainable aquaculture!
Shipping & Delivery Policy
At Organic Farming, we strive to make your experience as smooth as possible. Below, you will find everything you need to know about our shipping and delivery process.
1. Order Processing Time
- Once you place an order, our team will process it within 24–48 hours on business days.
- We will confirm the availability of the fish seeds and provide you with an estimated dispatch and delivery date.
- All payments must be completed in advance, as Cash on Delivery (COD) is not available.
2. Shipping Methods
- We use specialized packaging to ensure your fish seeds are transported safely and securely. Our fish seeds are packed with oxygenated water and temperature-controlled materials to minimize stress during transit.
- We partner with trusted logistics companies to guarantee safe and timely delivery.
- For long-distance deliveries, we ensure a quick and efficient transit route to preserve the health of your fish seeds.
3. Delivery Areas
- We provide nationwide delivery across India.
- However, some remote or inaccessible areas may have limited shipping options. Please contact our customer support for details before placing an order.
4. Shipping Costs
- Shipping costs are calculated based on your delivery location and the size of your order.
- Delivery charges will be shown at checkout before you confirm your purchase.
5. Delivery Time
- Delivery times vary depending on your location. Typically, deliveries will take between 2–7 business days.
- Rural or remote areas may experience slightly longer delivery times due to logistical challenges.
6. Tracking Your Order
- Once your order is dispatched, we will provide you with a tracking number to monitor your shipment.
- You can check the status of your delivery directly through the logistics partner’s website or by contacting our customer support.
7. What to Do Upon Delivery
- Inspect the Package Immediately: Please check the condition of your fish seeds as soon as you receive the delivery.
- Report any Issues: If there are any issues with the delivery (e.g., damaged packaging, dead seeds), please contact us immediately with photos of the product and packaging.
- Accepting the Delivery: Fish seeds are live products, so we encourage immediate inspection upon arrival. Once accepted, Organic Farming is not responsible for any damage that occurs after delivery.
8. Returns and Replacements
- Due to the nature of our products (live fish seeds), we do not accept returns or exchanges.
- In case of transportation-related issues, we will review the case and offer replacements or other solutions where applicable.
- If you experience problems with seed quality or survival post-delivery, our support team will guide you and suggest corrective actions.
9. Contact Us
If you have any questions regarding shipping or delivery, please feel free to reach out to us:
Phone: +91 9007920096
Email: organicfarmingwb@gmail.com
WhatsApp Support: +91 9007920096
We are committed to providing you with timely and safe deliveries, and we strive to exceed your expectations with every order.
Organic Farming — Delivering Healthy Fish Seeds, Nationwide.
Return, Refund, and Cancellation Policy
At Organic Farming, we aim to provide you with the highest quality fish seeds and the best customer service. Given the nature of our products, please review our policy below to understand our terms regarding returns, refunds, and cancellations.
1. Returns
Due to the nature of our products (live fish seeds), returns are not accepted.
Once the fish seeds are delivered, they are considered final sale.
We strive to ensure that the fish seeds we send are healthy and in good condition, carefully packaged to minimize stress during transit. However, since live fish are highly sensitive to environmental factors, we encourage you to inspect the seeds immediately upon arrival.
If you notice any issues with the seeds upon delivery (e.g., damage, poor condition), please contact us within 24 hours of receiving the shipment. We may offer replacements or other solutions based on the issue.
2. Refunds
Refunds are generally not applicable for live fish seed orders.
If you experience any issue related to transportation (such as damaged packaging or dead fish seeds upon arrival), we will evaluate the situation on a case-by-case basis and provide a solution, which may include a replacement shipment or partial credit for your next order.
Refunds for transportation-related issues will be processed only if you report the issue immediately upon receiving the package (within 24 hours) with proof (photos/videos).
3. Cancellations
Cancellation requests must be made before the order is dispatched. Once your order is processed and ready for shipping, we cannot cancel or modify it.
If you wish to cancel an order, please contact us as soon as possible. If the cancellation is approved before dispatch, we will process a full refund.
Orders that have already been shipped cannot be canceled.
4. How to Report Issues or Request Cancellations
Damaged or Poor Condition Seeds: If you receive any fish seeds in damaged or poor condition, please:
Contact us within 24 hours of delivery.
Provide clear photos of the damaged goods and packaging.
Include your order number and a brief description of the issue.
Cancellations: If you wish to cancel an order, please contact us before dispatch at:
Phone: +91 9007920096
Email: organicfarmingwb@gmail.com
WhatsApp Support: +91 9007920096
5. Replacement Policy
In case of a valid issue related to transportation or poor condition of the seeds upon delivery, Organic Farming will offer a replacement shipment.
A replacement will be dispatched after we have verified the issue and confirmed it with you.
The customer will bear any additional shipping charges, if applicable.
6. Contact Us
If you have any concerns, issues, or need assistance with your order, feel free to reach out to us:
Phone: +91 9007920096
Email: organicfarmingwb@gmail.com
WhatsApp Support: +91 9007920096
We are dedicated to ensuring you have a positive experience with Organic Farming. Your satisfaction is important to us!
Organic Farming — Ensuring Your Success in Sustainable Aquaculture.
COD Facility
Cash on Delivery (COD) Not Available
At Organic Farming, we prioritize the safe and timely delivery of live fish seeds. To maintain the highest quality standards and ensure smooth logistics, Cash on Delivery (COD) is currently not available.
Payment Options:
- Advance Bank Transfer
- UPI Payment
- Mobile Wallets (PhonePe, Google Pay, Paytm, etc.)
We request full payment in advance before dispatching your order.
This helps us plan and execute transportation carefully, minimizing stress and mortality for the live fish seeds.
Why Advance Payment?
- Ensures immediate processing and dispatch of your order.
- Guarantees reserved stock and booking.
- Supports the best packaging and oxygenation measures during transit.
We appreciate your understanding and cooperation in helping us deliver healthy, high-quality fish seeds every time.
For any queries or assistance, feel free to contact our team!
Privacy Policy
At Organic Farming, we value your privacy and are committed to protecting your personal information.
Information We Collect
We may collect the following details when you interact with us:
- Name
- Address
- Contact information (phone number, email)
- Payment details (only for transaction processing)
- Order history and communication records
How We Use Your Information
- To process orders and manage deliveries.
- To improve our services and customer support.
- To occasionally send promotional offers or updates (you may opt out at any time).
Information Sharing
- We do not sell, trade, or rent your personal information to third parties.
- Information may be shared with trusted logistics and payment partners only for fulfilling your orders.
Security
We implement strong physical, electronic, and managerial procedures to safeguard your data.
Your Consent
By using our website, placing an order, or submitting your information, you consent to the collection and use of information as outlined in this Privacy Policy.
Contact Us
For any privacy-related concerns, please contact us at:
Email: organicfarmingwb@gmail.com
Phone: +91 9007920096
Terms & Conditions
Welcome to Organic Farming. These Terms and Conditions govern your use of our website and services.
By accessing this site, placing an order, or using any part of our services, you agree to accept and comply with these terms.
Orders and Payment
– All orders must be confirmed through advance payment via bank transfer, UPI, or approved mobile wallets.
– Cash on Delivery (COD) is not available.
– Once an order is confirmed, cancellation or refund is subject to our company’s discretion based on case-by-case evaluation.
Product Information
– We provide live fish seeds, which are biological products subject to natural variations.
– Survival and growth rates after delivery depend largely on customer handling and environmental conditions.
– No guarantees can be made regarding specific performance unless agreed in writing.
Delivery
– We strive to deliver within agreed timelines. However, delays may occur due to factors beyond our control (e.g., weather, transportation issues).
– Safe and stress-free delivery is our priority, but customers are advised to inspect fish seeds immediately upon arrival.
Limitation of Liability
Organic Farming will not be liable for any indirect, consequential, or special loss or damage arising out of or in connection with the use of our products or website.
Changes to Terms
We may revise these terms at any time without prior notice. Continued use of the website will be considered acceptance of any changes.